1. Cancellation Policy

Subscription Cancellations

7-Day Cancellation Window: Clients can cancel their subscription within 7 days of the initial sign-up date without incurring a penalty or further obligations. After this period, the subscription will be considered active, and cancellation will not be eligible for a refund for that billing period.

No Partial Refunds: If the cancellation request is submitted after 7 days, clients will not receive a partial refund for the remaining duration of the subscription.

Automatic Renewals

Subscriptions will renew automatically unless canceled within the current billing cycle.

Renewal notices will be sent prior to the end of the subscription period to ensure clients are aware of upcoming renewals and their right to cancel within the stipulated period.

Policy for Existing or Ongoing Work

If legal work has commenced prior to the cancellation request, the client will still be responsible for any completed or ongoing work completed up to the date of cancellation.

M S Sulthan Legal Associates reserves the right to charge a prorated fee if significant services have already been rendered.

2. Refund Policy

Initial Satisfaction Guarantee

If clients are unsatisfied with the initial consultation or onboarding process, they may request a review within 7 days. If M S Sulthan Legal Associates determines that the dissatisfaction is due to unmet service expectations, a full or partial refund may be granted at our discretion.

Refund Processing

Refunds, if approved, will be processed within 1-2 business days. Clients will be notified of the refund approval status, and processing may vary depending on payment providers and banking channels.

Refund Denial

M S Sulthan Legal Associates may deny a refund request if it determines that services have been fully rendered or are deemed fulfilled as per the subscription terms.

All refunds are subject to administrative review to ensure compliance with internal policies and legal protections.

Dispute Resolution

Disputes regarding refund eligibility are managed through M S Sulthan Legal Associates’ Customer Service team. If unresolved, clients may pursue legal recourse through the courts of Kozhikode as per Indian jurisdiction requirements.